After clearing customs at Sangster International Airport (MBJ), walk to the hotel & transportation hall and look for Desk 4. That’s our meet-and-greet point. A uniformed team member will confirm your name, assist with bags, and escort you to your private vehicle parked in the authorized pickup zone. We flight-track every arrival, so if your flight is early or delayed, we adjust automatically—no action needed from you.

Your transfer to Sunset at the Palms Negril is non-stop and private—no sharing and no surprise detours. If you need to reach us on landing, reply to your confirmation or call/WhatsApp the number provided. Families can request complimentary child/booster seats in advance or at the desk (subject to availability).

New to Jamaica? Our staff can point you to ATMs, local SIM kiosks, and restrooms before departure. For general info and rate guidance, visit mbjairportshuttle.com.

Typical travel time from MBJ to Sunset at the Palms is 90–110 minutes, depending on traffic, time of day, and weather. The route follows the scenic A1 coastal highway through Montego Bay & Hanover into Westmoreland. Your driver will choose the fastest, safest path based on live conditions.

Need a short convenience stop (restroom, snacks, or ATM)? Just ask your driver at pickup. We’re happy to accommodate a brief, en-route stop when practical. For grocery stops or multiple errands, let us know ahead so we can schedule a slightly longer window.

If you’re comparing options or planning return timing, our route page has helpful details: Airport Transportation from Montego Bay to Negril .

All transfers are private and non-stop with professional drivers, air-conditioned vehicles, flight tracking, and meet-and-greet at Desk 4. Child/booster seats are complimentary on request. Pricing is per vehicle (not per person)—best value for couples, families, and small groups.

• Clear, published rates with no surprise “shared shuttle” switches.
• Taxes included; optional gratuity at your discretion.
• Return transfer scheduling available at the resort or via confirmation email.

You can pay on arrival (cash or card) or prepay securely online—whichever you prefer. For current fares, upgrades, and FAQs, see mbjairportshuttle.com.

We size the vehicle to your party and luggage for a comfortable ride to Sunset at the Palms. Typical options include sedans and private vans for 1–5 guests; larger groups can be accommodated with extended vans. Looking for extra comfort or a special occasion? Ask for our Mercedes-Benz private car upgrade (subject to availability).

• Luggage guide: One checked suitcase + one carry-on per person fits comfortably in standard setups. Tell us about golf bags, strollers, or extra gear.
• Families: Complimentary child/booster seats on request; share ages/weights so we can prepare correctly.
• Mobility: Foldable wheelchairs typically accommodated—please advise in advance to match the right vehicle.

For the MBJ ➝ Negril corridor, a private transfer is typically faster and more comfortable: you leave immediately after meeting us at Desk 4, travel non-stop, and control A/C, music, and stops. Shared shuttles may wait for other flights, make multiple hotel drop-offs, and can extend travel time. With per-vehicle pricing, couples and families often find private service the best value.

Yes. We use real-time flight tracking tied to your booking, so we adjust to early arrivals and delays automatically. Your driver will be assigned when your plane is on final approach, and our team at Desk 4 will be ready whenever you exit customs. If your airline changes the flight number last-minute, just reply to your confirmation so we update the tracker.

Cancellation: We offer flexible terms—please check your confirmation for the specific free-cancel window; same-day changes are supported whenever possible. Safety: Licensed drivers, fully insured vehicles, routine sanitization, and adherence to airport authority rules at MBJ. Tipping: Always optional; if you feel your driver delivered excellent service, 10–15% is customary in Jamaica.

We’ll schedule your resort ➝ MBJ return transfer based on your airline, departure time, and live traffic. From Sunset at the Palms (Negril) the drive is typically 90–110 minutes. For most international flights, plan to be at the airport 3 hours before departure. That’s why we usually set pickup for ~4 hours before your flight (e.g., 2.5–3 hrs airport time + 1.5–2 hrs drive).

• Early AM flights: 4–4.5 hours before departure.
• Midday/Afternoon: ~4 hours before departure.
• Late evening: 3.5–4 hours before departure.

We confirm your pickup in advance and meet you at the resort lobby. Your driver will message the concierge or your phone 15–30 minutes prior to arrival. If your airline changes schedule, reply to your confirmation so we adjust.

Yes. We accept same-day/last-minute bookings whenever vehicles are available. Our team at Desk 4 (MBJ) monitors arrivals and can coordinate after-hours services for late-night or early-morning flights (subject to availability). Your confirmation email includes contact details for updates on landing.

For luggage, we accommodate golf clubs, strollers, prams, and foldable wheelchairs. Please note any oversized or unusual items on the booking form so we assign the right vehicle. Families can request complimentary child/booster seats—share ages/weights so we prepare correctly.

If plans change last-minute, reply to your confirmation and we’ll adjust pickup timing wherever possible.